Fixed Services 2nd Level Support Technician

Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece, is looking for one person to staff the following position:
 

Job Overview:
 

• Handle incoming calls regarding technical issues
• Manage technical customer requests related to Fixed, Cloud, and ICT services
• Perform 1st and 2nd level technical troubleshooting on Fixed, Cloud, and ICT services
• Provide phone support to field technicians visiting customer premises

Ideal Candidate Profile:
 

• University or College degree in Informatics, Computer Science, or Telecommunications
• Minimum of 2 years of experience in technical support for fixed services
• Proficient in both Greek and English (spoken and written)
• Strong knowledge of MS Office, VoIP, xDSL technology, and DSLAMs
• Customer-oriented approach with a focus on quality service
• Highly self-motivated team player with strong analytical skills

What We Offer:
 

• Competitive salary package
• Company laptop, mobile phone, and remote work equipment
• Hybrid work model (60% remote, 40% on-site)
• A friendly and dynamic work environment
• Opportunities for professional growth within a multinational organization
• Additional time off (Vodafone Day, Family Day, Volunteering Day)

After reviewing applications, we will reach out to candidates who fulfill the required profile to schedule an interview.
 

All applications will be treated as strictly confidential.

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